2013 Calendar Here is a full year in view 2013 calendar with my contact information.
New Account Request If you need to request an Office Depot Business Solutions account please download this form.
Customer Service Contact Information
Your primary contact will be the Office Depot Customer Service Team. This team of associates specializes in understanding your office product supply needs. Our goal in developing this unique team is to offer our customers a knowledgeable group of associates to achieve superior customer service. Customer Service is available from 8:00 am until 5:00 pm. Please contact Customer Service to place orders, schedule returns, check pricing, or discuss recent orders.
K-12 Schools, Local Government, & Business Customers
Customer Service Telephone Number: 888.2office (888.263.3423)
Customer Service Fax Number: 888.813.7272
State of Washington & National Account Customers
Customer Service Telephone Number: 888.777.4044
Customer Service Fax Number: 800.973.3376
Federal Government Customers
Customer Service Telephone Number: 888.263.9586
Customer Service Fax Number: 888.263.9587
Billing Information and Questions
Credit Service Telephone Number: 800.222.1404
Tax Department Telephone Number: 800.937.3600 ext. 84353
Office Depot’s Federal Tax ID Number: 59-2663954
Remittance Address: Office Depot
P.O. Box 633301
Cincinnati, OH 45263-3301
Additional Bill Management Information: Bill Management
eCommerce Customer Service
eCommerce Telephone Number: 800.269.6888
eCommerce Email Address: email@example.com
Additional eCommerce Information: BSD User Guide
Frequently Asked Questions
· Why did I receive a support email with my latest request?
We want to ensure that your requests are addressed as quickly and completely as possible. Our customer service team is available to help with most anything. If you have inquiries regarding other Office Depot services, please email or call and we will contact you as soon as possible.
Account Manager: Rob Miller
Phone (Toll Free): 866.573.4820
Ordering Website: www.business.officedepot.com
· I’m in the Office Depot Internet Site and I want to know more on how to use the site; example: set up a Custom Shopping List, what do I do?
Click on the Customer Service link and go through each step of the set up for this or almost any other procedure on the Office Depot Internet Site. Here is a full BSD User Guide to the site.
· With so many passwords I have to remember, I forgot which one I use for Office Depot online ordering. How can I find out my password?
Just go to our website (https://business.officedepot.com) and click on “Forgot your login name/password?”. Type in your login name, select the security question you picked when you logged on for the first time, answer the question and you will be logged in. The website will then ask you to update your profile with a new password.
If you need additional support, contact our HELP DESK at 800.269.6888 or firstname.lastname@example.org.
· How do I obtain an online login?
Your login can be setup by a designated "super-user" within your company or you can complete this EC Setup Form:
· Can I use my iPhone or Android phone with Office Depot Business Solutions (BSD) website?
Yes, here is a Mobile App Guide
· What is the difference between a cart and a list?
The shopping cart is used for purchases you are making right away. The custom shopping list feature is used to create lists of commonly ordered items for future reference. You may have multiple lists on your account.
· How do I return or exchange an item?
Returns & exchanges are handled by your local Office Depot customer service center. Please see “Customer Service Contact Information” on previous page for the correct phone number. Online returns can be processed via Order Tracking. For assistance in processing an online return, please this guide or contact the E-Commerce Support Desk at 800.269.6888 or email@example.com.
· I went to my local Office Depot retail store, and I told the cashier I have a BSD account however they were unable to provide the discounts?
The contract between Office Depot and your company can only be utilized at the retail stores with the use of the Office Depot Store Purchasing Card, Mobile Store Purchasing Card or a registered P-Card (Visa, MC, Discover, AMX, ect). If you do not have a Store Purchasing card or a registered P-Card, you can call customer service and place a pick-up order at the store of your choice.
Get a Store Purchase Card application
Get a guide on how to use the Mobile Store Purchase Card for iPhone and Android phones
Get a guide to register your P-Cards (Visa, MC, Discover, AMX, ect); Requires "Super User" access
· How do I get a current catalog?
Catalogs are offered to our customers free of charge. You can request a catalog with your next supply order by Internet, phone or fax. Use the item number printed on the lower right hand corner of the back catalog cover. Here is a list of some of our current catalogs.